Products (E-Learning, DVDs, Videos, CD-Roms, Print) No Potential Lost CD-Roms: --Personal Effectiveness --Interpersonal Effectiveness --Organizational Effectiveness The Potential Is Yours e-learning program Human Energy At Work DVDs and Guides: --The Bottom Line --Relating Across Differences --Conflict As Opportunity --Teams In Motion --Global Contrasts --Sexual Dynamics Valuing Relationship DVDs and Guides: --Organizational Energy --Personal Patterns --Interpersonal Synergy Valuing Diversity DVDs and Guides: --Managing Differences --Diversity At Work --Communicating Across Cultures --You Make The Difference --Supervising Differences --Champions Of Diversity --Profiles In Change Going International DVDs and Guides: --Bridging The Culture Gap --Managing The Overseas Assignment --Beyond Culture Shock --Welcome Home, Stranger --Working In The USA --Living In The USA --Going International-Safely Valuing Diversity Training System Sexual Harassment Prevention Process Valuing Diversity Book Going International Book

Products: Videos

"Sophisticated. It goes well beyond the rudimentary stages of embracing diversity." -Tim Wright, Corporate Staffing, Hallmark

Human Energy At Work ® Series: The Bottom Line Relating Across Differences Conflict As Opportunity Teams In Motion Global Contrasts Sexual Dynamics

Overview of Conflict As Opportunity

Conflict is the most critical phase of building effective relationships.Motivate people in your organization to utilize conflict and manage it as an opportunity for change. Prevent hostile work environments, cultural misunderstandings, discrimination, racism, sexism, harassment and other depleting patterns. Use the Conflict As Opportunity video , CD-ROM ,comprehensive guide ,and intranet course to help you:

• explore cultural differences in the expression and management of conflict
• understand that conflict provides opportunities for learning
• see conflict as the most critical phase in relating across differences
• identify the core principles and skills to manage the complexity of conflict in the workplace
• learn to recognize the early warning signs of conflict
• manage conflict and facilitate co-creation

7 dramatic moments used in the Conflict as Opportunity :

Moment 1 Is Al really hearing Mary? Is trust tested in this true work place story? Learn to build trust.

Moment 2 There is no right way of giving feedback and recognition in the multi-cultured work place. But what did Ted fail to recognize during his interaction with Richard?

Moment 3 As the scene replays, we see Ted attempting to share feedback in a way that Richard can appreciate. Learn to use conflict as an opportunity to change.

Moment 4 In relating across differences "good" communication skills are not always enough, it's important to be authentic and real. What could Dave do to increase his effectiveness in conflict resolution? What can you do?

Moment 5 Focusing on cultural differences that are irrelevant to the work situation, such as accent, appearance, dress, etc., creates a tension between coworkers, inhibiting the opportunity to leverage real and relevant differences to the work task. In this video moment Halima intervenes on Lo's behalf...

Moment 6 Professor Marshall and Sheila openly express conflict... based on inaccurate assumptions. Learn to manage your stereotypes and assumptions and prevent cycles of conflict!

Moment 7 Professor Marshall and Sheila strive to recover from their conflict by openly talking about it and by providing relevant feedback.

Titles in this Series

The Bottom Line
Relating Across Differences
Conflict As Opportunity
Teams In Motion
Global Contrasts
Sexual Dynamics