9. Managing Global Cross-Cultural Work Relationships and Communications

Everyone can learn to manage cultural contrasts and effectively deal with the initiation, conflict, negotiation and higher performance phase of cross-cultural work relationships.

WHO:

All organizations involved in the globalization process and implicated in a cross-cultural challenge
Leaders, Trainers, Managers, Teams and Employees who want to learn to recognize and manage cultural contrasts, build relationships, and perform effectively in the global multi-cultural workplace
Global leaders and managers, expatriate personnel and their families, international travelers, negotiators, foreign managers working in the US, foreign nationals in the USA, and global multicultural teams wherever they work
Small or Large Groups, Teams, Families or Executives who need personal attention

WHAT:

Complements and maximizes existing cross-cultural programs, or stands on its own
Includes the highest quality video and interactive multimedia learning material
Motivates learning on the personal, interpersonal (teams), and organizational levels
Modules based on proven learning methods: sensitivity training, cultural assimilators and critical incidents, documentary
Key principles and skills for cross-cultural survival and breakthrough
Deals with 4 different levels of the challenge:

National

Organizational

Team

Individual

Examines cultural differences and how to build effective relationships across any culture
Learn to relate to multi-cultural employees, consumers and customers and remain competitive in the global marketplace
Understand and learn to identify some of the generic principles and skills for managing global working relationship
Learn flexible and effective strategies for enhancing cross-cultural business relationships, whether they take place on foreign or domestic soil.
Learn to ask cultural questions and assess whether cultural challenges may be leading to misunderstandings, mis-attribution, inaccuracy and miscommunication

SPECIFIC COURSE OBJECTIVES:

A. General Cross-Cultural Sensitivity

To foster cultural awareness & skills
To master relationship principles and skills in different cross-cultural contexts
Learn the core issues that impact cross-cultural communication:
- conventions for courtesy
- sequence
- phasing
- objectivity
- specificity
- assertiveness
- candor
- simplicity
- accents and more...
Learn to identify and deal with different cultural communication styles:

direct versus indirect; verbal versus nonverbal; high context versus low context; circular versus linear; formal versus informal; expressive versus stoic...
Understand and learn to manage the core cross- cultural challenges people face in communicating in today's workplace
- The time challenge
- The language challenge
- The life goal challenge
- The work and activity challenge
- The use of space challenge
- The power challenge
- The relationship challenge
- The challenge of how to relate to oneself
- The spirituality challenge
Learn to manage cultural contrasts and relationship skills in multicultural contexts such as multi-cultural teams
Dealing with culture shock. ( Griggs takes the position that culture shock is a very serious condition which can require in-depth intervention.)

B. Culture-specific modules (Optional)

To identify the cultural contrasts which define values, time and space, in specific cultural contexts (Japanese, Chinese, Indian, British, Russian, Mexican, etc.) which may be affecting the work or travel
To foster skills in effective relationship building (managing pre-relationship issues, initiation, conflict, negotiation, high performance) in specific cultural contexts
To support clients in meeting diversity challenges (age, gender, sexual orientation, race) in specific cultural contexts

See Product Details for Course Content Options:

Client specific content, context or user level needs will help guide the use of products and classroom activities that best meet the needs of different individuals or groups.

Human Energy at Work®: Teams in Motion, Global Contrasts, Relating Across Differences

Valuing Diversity®: Communicating Across Cultures

7 -Part Going International® Video Series

Going International® Book

Course Delivery Factors:

Who: Individual Employee or Executive Coaching

Small or Large Employee Groups

Train-The-Trainer: Individuals or Group

Size: Single or Multiple Roll-Out ( number of groups?)

Where and When: At Organization Site

Take away Tool Box Costs:

Costs: Contact Us

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