Diversity training and consulting: Griggs Productions Frequently Asked Questions

Frequently Asked Questions

Product Related:

Q. What type of video products do you carry?
A. We carry a broad selection of video and CD titles that focus on workplace diversity, cross-cultural and global themes. All training modules include an in-depth User's Guide for greater training and learning effectiveness.

Q. What's the average running time of your videos?
A. The average running time on all video products is 30 minutes.

Q. What video format are the videos?
A. NTSC, PAL, Beta-SP

Q. Can I get your videos in other languages besides English?
A. Yes, we can caption any video for international use. Please call us for an exact quote and to find out which languages are available.

Q. What hardware do I need to use your cd-roms?
A. For a full list of specifications, go to our cd-rom technical requirements

Q. What computer platforms can I run your cd-roms on?
A. Windows 95, Windows NT, Macintosh

Q. What exactly is No Potential Lost®?
A. No Potential Lost® is a three part CD-ROM series which will help you become aware and sensitive of behaviors that can enhance and deplete your work performance. It will help you "relate effectively across differences" and it will increase your ability to succeed in the diverse work and marketplace.

Q. What is on each disc?
A. Here's a very brief summary:

Disc One: Personal Effectiveness deals with masking, stereotyping and other behaviors that sabotage one's performance.
Disc Two: Interpersonal Effectiveness will improve your team building, conflict management, customer relations and other interpersonal skills.
Disc Three: Organizational Effectiveness examines behaviors that have become institutionalized and have consequences for the whole organization.

Q. How long does each No Potential Lost® disc take to complete?
A. Expect about three to four hours of learning on each disc.

Q. Does No Potential Lost® follow a traditional classroom training experience?
A. Do not expect this to be a linear classroom training experience. The design is random exploration; there are different branches and you can go wherever you want (unless otherwise instructed by a teacher or facilitator).

Q. Can No Potential Lost® be used in a classroom training situation?
A. No Potential Lost® is an excellent classroom tool. A facilitator can target a variety of activities to be worked on and discuss various solutions. Use the cd with various display devices for a classroom setting.

Q. What are the benefits of your No Potential Lost® computer based training?
A. There are several benefits. Because our media is interactive, there are no passive learners. Active learning significantly increases understanding and retention. There is greater flexibility in tailoring training time to each individual. Also, this series reduces costs associated with training: time, materials costs, stand up trainers time, plan preparation and program development costs.

Q. How is just watching a video supposed to make a lasting difference?
A. Our videos are designed to make you think, to create an awareness of each individual's own thoughts and feelings as opposed to teaching "skills" which may or may not be applicable to all situations. Our award winning videos are supported by in-depth user's guides. These guides assist the facilitators by providing discussion questions, sample lesson plans, other resource information, transcripts of videos, etc.

Q. What if I can't find any specific videos or programs that address my particular organizational needs?
A. We can tailor solutions to your specific needs. You tell us the issues you are addressing and we can edit our videos to include dramas reflecting issues that are of concern to you, work with your production staff to include footage of your organization, or work with you to develop new materials.

Order and Shipping Related:

Q. Once I place an order, how long does it take to arrive?
A. We ship standard UPS ground within 24 hours of placing your order--average delivery time is 3-4 business days unless "rush" shipping is requested (Next Day or 2nd Day Air).

Q. Do you have a preview policy?
A. We have a 5-DAY preview policy which allows customer's to evaluate any product 'up front'. We will also extend the preview time at the request of the customer.

Q. Is there a cut-off time to place an order?
A. Yes...3 pm Pacific Standard Time

Q. How do I purchase product(s)?
A. Contact our account representatives to place an order (415) 668-4200 or order it online.

Other Related:

Q. Can you provide me with references?
A. Yes...I can provide you with as many references as needed. We have an extensive list of customers (and sponsors)which include top Fortune 500 companies like AT&T, Hewlett-Packard, Chevron to name a few.

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