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Table of Contents
Introduction
Getting Started
About This Training System
It's Easy as 1, 2, 3
About This Resource Guide
The Diversity Journey Map®
About the Map
Corresponding AISA Activities
Overview of Training Modules
Module 1: What are the Challenges Facing Organizations?
Module 2: What is Diversity?
2-1 Dimensions of Diversity
2-2 Key Diversity Principles
2-3 Key Diversity Terms & Concepts
Module 3: Why Value Diversity?
3-1 Demographic Trends
3-2 Legal Aspects
3-3 Personal, Interpersonal & Organizational Issues
3-4 Costs
3-5 Benefits
Module 4: Barriers to Valuing Diversity
4-1 Personal Barriers
4-1-1 Assumptions, Biases, Prejudices & Stereotypes
4-1-2 Past Experience Influences
4-1-3 Expectations & Perceptions
4-1-4 Feelings
4-2 Interpersonal Barriers
4-2-1Cultural & Group Differences
4-2-2 Myths
4-2-3 Relationship Patterns
4-3 Organizational Barriers
4-3-1 People & Culture
4-3-2 Work Structures, Policies & Practices
Module 5: Exploring Differences & Similarities
5-1 Identifying Differences
5-2 Identifying Similarities
5-3 Finding the Common Ground
Module 6: Guidelines for Communicating & Interacting
6-1 Use Appropriate Language
6-2 Recognize Differences in Nonverbal Behavior
6-3 Suspend Assumptions, Biases, Prejudices & Stereotypes
6-4 Act Congruently
6-5 Listen Actively
6-6 Ask for, receive & Provide Feedback
6-7 Create Safety
6-8 Act Assertively
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About This Facilitator's Resource Guide
The Facilitator's Resource Guide is the Information link in the Valuing
Diversity® Training System.
This Resource Guide, is a complete reference guide that provides you
with full understanding of complex diversity issues and a secure knowledge
base to develop and deliver effective training. Critical to the successful
diversity process in any organization, this guide offers essential diversity
learning concepts for the beginner and thought-provoking reading for
the experienced trainer. It provides essential information in the form
of key diversity questions, learning points, and notes which correspond
to each module and block on the map. The activities located
in the Facilitator's Handbook andParticipant's
Workbook are based on information presented in this Facilitator's
Resource Guide.
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Module 7: Key Steps in Resolving Diversity Conflicts
See Human Energy At Work®: Conflict as Opportunity
Module 8: Key Steps in Building Diverse Work Teams
See Human Energy At Work®: Teams in Motion
Module 9: Initiating Systemic Change
9-1 Leading the Diverse Organization
9-2 Developing & Implementing a Diversity Strategy
9-3 Managing the Change Process
9-4 Employee Participation
Module 10: Ongoing Diversity Process
10-1 Establish Baseline Measures
10-2 Conduct Diversity Audit
10-3 Analyze Data & Identify Diversity Needs
10-4 Identify Improvement Goals, Objectives & Initiatives
10-5 Develop & Implement Action Plan
10-6 Recognize & Reward Results
Bibliography
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